Go to Settings > Safari > Clear History and Website Data, then tap Clear History and Data to confirm. Here’s a quick tip that may resolve web page redirect problems. Even if you do decide to delete the app permanently, however, remember that you can check in with the developers from time to time and see if a satisfactory update has materialised. If the problem disappears then you’ve found your culprit, and it’s time to decide if you can manage without the app in the long term. They may be able to offer a solution right away, but even if they can’t, they are more likely to find a fix if they know about it.Īssuming that updating the app doesn’t solve the problem, uninstall it and try to manage without for a while. If the devs are contactable then you should report the issue to them. Also check the app’s website (if it has one) and/or the developers’ Twitter feed (if they have one) to see if the issue has been reported or discussed in those places. If you think one app is the problem, first of all have a look to see if an updated version of the app is available, since the problem may have been noticed and fixed. In any of these cases we would take the device It’s extremely unlikely that malware has penetrated to the heart of the operating system and is causing problems throughout the system this would be essentially unprecedented. If the problem continues to happen no matter which apps are open, the chances are that your device is misbehaving because of a hardware problem, an iOS change that you’re not used to yet, or because you or another user of the device has changed a setting, perhaps inadvertently. As a rule of thumb, common behaviour exhibited by apps that have been hijacked include redirecting you to an unfamiliar web page in Safari, as well as opening the App Store without permission.ĭoes the unexpected behaviour manifest itself when you use any app? If this is the case – and particularly if it’s only one app – then you’re probably looking at an app-specific issue, and we’ll deal with this in due course. Does the unexpected behaviour manifest itself when you use certain apps only?

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